When you can get your money back.

1. The Stack & Stick Course

14-day money-back guarantee. If the Course isn’t a fit for you for any reason, email us within 14 days of your purchase date and we’ll refund the full amount. After 14 days, the purchase is final — the Course is yours for life either way.

• To request: email [email protected] with your order number.
• Refunds are processed within 5–10 business days back to your original payment method.

2. Coaching tiers (Spark, Ignite, Blaze)

All three coaching tiers carry a 3-month minimum commitment. This isn’t a sales gate — it’s the method. Behavior change you can feel takes longer than 30 days, and we won’t pretend otherwise.

• Within the first 3 months: no refunds on completed months. If you’ve started training, you’ve received the service.
• After the first 3 months: you can cancel future months with 30 days’ written notice. We will not bill you again after that 30-day period.
• If we drop the ball: if Rob materially fails to deliver the agreed services (missed calls, no programming for a month, etc.) and we can’t make it right, we’ll refund the affected period. Email us — this is a “make it right” clause, not a loophole.

3. Blaze in-home session cancellation

For Blaze clients, individual sessions follow a 24-hour cancellation policy:

• 24+ hours notice: reschedule freely, no charge.
• Less than 24 hours notice: the session is charged at full rate. No make-up.
• No-show: charged at full rate.
• Trainer-initiated cancellation: always rescheduled at no cost, with a complimentary make-up session if the cancellation is short-notice.
• Real emergencies: we evaluate case-by-case. Don’t game it; we won’t fight you on a real one.

4. Momentum Diagnostic Session ($199)

• Refundable in full if cancelled 24+ hours before the scheduled session.
• Less than 24 hours notice: 50% refund.
• No-show: non-refundable.
• If you sign up for any monthly Blaze package within 7 days of your Diagnostic Session, the $199 is credited toward your first month.

5. How to request a refund

Email [email protected] with:

• Your full name and the email address used at purchase.
• Your order number or the approximate date of purchase.
• A short note (optional but appreciated — helps us improve).

You’ll get a reply within 2 business days. Refunds are processed within 5–10 business days to your original payment method.

6. Chargebacks

If you have an issue with a charge, please email us first. We’d rather sort it out directly than have a payment processor get involved. Chargebacks are time-consuming for everyone, and most issues are resolved with a single email.

7. Contact

Refund or billing questions: [email protected]